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RFx Number:	T06/2026
RFx Title:	Provision of Call Centre Services

Details Documents Contacts Clarification

Number	T06/2026
Title	Provision of Call Centre Services
Description	The City of Belmont (“Principal”) is seeking suitably qualified and experienced contractor(s) to provide telephone answering services as detailed in the attached specification. The initial contract term will be three (3) years, with an option to extend for a further two (2) years at the Principal’s sole discretion.
Market Approach	Request for Tender
Category	Telecommunications - Telephone Answering Services
Location	Belmont
Opening Date	11/04/2026 02:00 AM AEST (UTC+10:00)
Closing Date	12/05/2026 04:00 PM AEST (UTC+10:00)
Communications Closing Date	05/05/2026 04:00 PM AEST (UTC+10:00)
Last Updated	09/04/2026 12:12 PM AEST (UTC+10:00)
Status	Closed

Filename	Last Updated
T06-2026 Request for Tender Document.docx	09/04/2026 12:12 PM AEST (UTC+10:00)
Appendix A Contract for the Supply of Goods and Provision of General Services.d...	09/04/2026 12:12 PM AEST (UTC+10:00)
Appendix B City of Belmont Customer Service Charter.pdf	09/04/2026 12:12 PM AEST (UTC+10:00)
Appendix C - City of Belmont After-Hours Services Performance Matrix.xlsx	09/04/2026 12:12 PM AEST (UTC+10:00)
Appendix D - Price Schedule.xlsx	09/04/2026 12:12 PM AEST (UTC+10:00)

Description	Coordinator Procurement and Contracts
Name	Bridgette Johnston
Phone
Extension
Email	[email protected]
Website
Fax
Address	Australia

Description	Procurement and Contracts Officer
Name	Catherine Platts
Phone
Extension
Email	[email protected]
Website
Fax
Address	Australia

Description	Procurement and Contracts Officer
Name	Ali Ahsan Memon
Phone
Extension
Email	[email protected]
Website
Fax
Address	Australia

No Clarifications have been recorded for this RFx